Client case
From a busy inbox to a clear overview.
Email triage for Fiducia Solution. Gmail organises, Slack highlights urgency and Google Sheets keeps a processing log.
Discuss your process
Process illustration, not a live system or client demo.
- Fiducia Solution
- Business services
- AI email triage
- Example project
The bottleneck
The founder described spending substantial attention manually sorting email, while important messages could still get lost among other mail.
What AppMakelaar delivered for Fiducia Solution
AppMakelaar built email triage for Fiducia Solution using Gmail, Slack and Google Sheets. An AI step helps organise messages by urgency, category and intent. Urgent messages receive a Slack notification; other messages are collected in a daily digest. The workflow supports reviewing and following up on messages.
Actual delivery
- AI analysis of every incoming email for urgency, category, and intent
- Alerts and digest (Slack)
- Daily Slack digest of less urgent email
- Automatic Gmail labels per urgency level
- Logging of processed messages in Google Sheets
What the workflow does
- Inbox
- Gmail
- Alerts and digest
- Slack
- Processing log
- Google Sheets
What this case supports
- Outcome
- Qualitative customer feedback; no measured performance outcome.
- Measurement method and period
- No recorded before-and-after baseline or measurement period is available. No savings percentage or conversion improvement is claimed.
- Scope and systems
- Gmail for messages and labels, Slack for alerts and digests, Google Sheets for logging.
- Human control
- This case does not establish autonomous decision-making or error-free processing. Approval and exception rules must be agreed separately for any new application.
- Project period and customer effort
- Calendar dates, company size and customer hours are not recorded in the available case material.
Apply the case to your process
I open Slack, immediately see what's urgent at the top with a short summary
Short excerpt from the existing customer feedback. The outcome is qualitative. Previously cited time estimates are not used as result figures because the baseline, measurement period and calculation are insufficiently documented.
What could run better for you?
Tell us about one recurring task. You don't need a technical design yet.