Illustrative approach — not a client result
Illustrative example: Getting a stalled patient portal moving again
How we rescue stalled healthcare IT projects and still deliver a compliant patient portal.
Discuss your process
Process illustration, not a live system or client demo.
- Illustrative example
- For: Healthcare providers with a stalled IT project
- Healthcare
- Getting stalled projects moving again
- Multi-month engagement
Illustrative scenario, not a customer project or evidence of an achieved outcome. Feasibility, expertise and applicable sector requirements need separate assessment.
The challenge
Healthcare providers often see an outside-built patient portal stall. After a long stretch of work, the project is behind schedule, over budget, and the software doesn't meet NEN 7510 security requirements. Boards start thinking about pulling the plug.
- Long projects that are well behind schedule
- Software that doesn't meet NEN 7510 security requirements
- An EHR connection that's missing or doesn't work
- Over budget, with no working product to show for it
Our approach
First we look at how much of the existing software is still usable. Then we assemble a team with both healthcare IT and NEN 7510 experience, and work toward a fully working, compliant portal on a tight timeline.
- First phase
Review
We review the software and the security, and talk to the people involved to find the core problems.
- Next
Recovery plan & team
A go/no-go call, a recovery plan in short sprints, and a team with healthcare IT experience.
- Main phase
Rebuild to NEN 7510
We rebuild the security layer, the EHR connection via HL7 FHIR, and the patient-facing features.
- Wrap-up
Review, training & go-live
A NEN 7510 review, testing with patients and care staff, training, and a phased launch.
Possible outcome to assess
This scenario shows one possible process design. It was not delivered or measured as a customer case. Effects depend on data, integrations, controls and adoption. No savings, certification or compliance with a sector standard is claimed.
Technologies used
What could run better for you?
Tell us about one recurring task. You don't need a technical design yet.