Patient Portal Rescue

Our methodology for rescuing stalled healthcare IT projects and successfully delivering compliant patient portals.

This case study is a methodology demonstration using an illustrative company. It showcases our approach and capabilities but does not represent an actual client engagement.

Dutch healthcare institution (mid-size)HealthcareProject Rescue & Turnaround3-6 months (typical)

High

Projected patient satisfaction

30-50%

Projected reduction in phone traffic

3-6 mo

Typical rescue timeline

NEN 7510

Compliance target

The Challenge

Healthcare institutions regularly experience externally developed patient portals that stall. After lengthy development trajectories, projects are behind schedule, budgets are exceeded, and delivered work does not meet NEN 7510 security requirements. Boards consider stopping projects entirely.

Lengthy development trajectories significantly behind schedule

Delivered code that does not meet NEN 7510 security requirements

Missing or non-functional EHR integration

Budget overruns without a working end product

Our Approach

Our rescue team conducts a diagnostic assessment to determine what portion of the existing code is reusable. We assemble a team with both healthcare IT expertise and NEN 7510 experience and work toward a fully rebuilt and compliant portal within a tight timeframe.

Diagnostic Assessment

1-2 weeks

Code review, architecture analysis, security audit, and stakeholder interviews to identify core issues.

Recovery Plan & Team Mobilization

2-3 weeks

Go/no-go decision, recovery plan with sprints, and assembly of rescue team with healthcare IT expertise.

Rebuild with NEN 7510 Compliance

8-14 weeks

Parallel rebuild of security layer, EHR integration via HL7 FHIR, and patient-facing functionalities.

Validation, Training & Go-live

3-5 weeks

NEN 7510 audit, user acceptance tests with patients and healthcare providers, training, and phased launch.

Projected Outcomes

Based on our rescue methodology, we project a successful portal that is fully NEN 7510 compliant and integrated with the EHR via HL7 FHIR. Typical outcomes include high patient adoption, significant reduction in phone traffic, and improved patient satisfaction. Exact results depend on the state of the existing project and the organizational readiness for change.

“Our rescue methodology is designed to rapidly diagnose stalled healthcare projects, develop a realistic recovery plan, and then execute it decisively while maintaining compliance and patient safety.”

Methodology description — AppMakelaar Healthcare Practice

Technologies Used

HL7 FHIRNEN 7510React / Next.jsNode.jsPostgreSQLAzure

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