Automation, thoughtfully made
Vendor selection and coordination
Clear responsibilities and decisions across multiple vendors. Required expertise, availability and scope are assessed before delivery.
Discuss your process
Process illustration, not a live system or client demo.
The problem
Multiple suppliers require explicit boundaries, dependencies and decisions.
Services
Our approach
Responsibility for suppliers, progress reviews and escalation is agreed for each assignment. Available alternatives are assessed when a change becomes relevant.
Vendor selection and vetting
Contract and SLA management
Coordination and communication across vendors
Quality monitoring and fast intervention when problems arise
Engagement & timeline
What you get
- Vendor selection report
- Clear agreements on roles and responsibilities
- Weekly progress reports
- Periodic vendor performance reviews
Intended outcome
This is an objective, not a measured customer outcome. Clear responsibilities and decisions across multiple vendors.
Frequently asked questions
Can you also manage existing vendors?
Yes — we're happy to take over coordination of your existing vendors. After an onboarding phase, we set up clear agreements that improve transparency and performance.
How do you deal with conflicting vendor interests?
We set out clear responsibilities and ways of working up front. When conflicts arise, we act as an independent mediator, with the project's interest as the guiding principle.
What if a vendor underperforms?
Discuss gaps with your contact. Repair, replacement and additional costs are determined within the project agreement; replacement without delay is not guaranteed.
Is this also suitable for small projects?
We first assess the problem and whether guidance adds sufficient value. A smaller process may be addressed through existing software or a bounded workflow.
What we make
Start with one recurring process
Give every enquiry a timely next step
Connect requests, responsible people and follow-up. Your team decides prices and approves outgoing quotes and commitments.
02 / Email and customer requestsStay in control of your inbox with triage
Organise, summarise and route incoming messages. Your team reviews exceptions and decides which actions may run automatically.
03 / Workflows and integrationsAutomate recurring work in your existing systems
Choose one process with sufficient volume and a clear owner. Connect the agreed systems and make automated steps and human decisions visible.
What could run better for you?
Tell us about one recurring task. You don't need a technical design yet.